Cuci22 Privacy Policy — Protecting the Personal Data of Malaysian Users
Cuci22 is committed to protecting the privacy and personal information of every user. This document outlines the types of information we collect, how it is used, and your rights as a user of our platform.
What information does cuci22 collect from users?
When you register and use the cuci22 platform, we collect several categories of information to ensure the service runs smoothly and securely for all users in Malaysia:
- Full name as registered
- Active Malaysian phone number
- Email address (if provided)
- Username and encrypted password
- Date of birth for age verification purposes
- Malaysian local bank account number
- Bank account holder name
- Transaction records in Malaysian Ringgit (RM)
- Payment method used (FPX, digital wallet)
- Device type and operating system
- Browser type used
- IP address
- Device language settings
- Pages visited within the platform
- User session time and duration
- Games or sections accessed
- In-platform actions (clicks, searches)
What is this information used for?
All information collected by cuci22 is used solely for platform operations and to enhance the user experience. We do not sell or rent users' personal information to any third party for marketing purposes. The following are the primary purposes for which your data is used:
Creating, verifying, and maintaining user accounts. Confirming identity to ensure transaction security and compliance with know-your-customer procedures.
Deposits and withdrawals are processed in Malaysian Ringgit (RM), with all payments accurately and securely credited or debited to your registered bank account.
We handle user enquiries and complaints, and identify technical or transaction issues tied to specific accounts for swift and accurate resolution.
We analyse aggregated usage data to understand how users interact with the platform and to improve the overall user experience.
We detect suspicious activity, prevent fraud, and ensure compliance with applicable legal requirements in Malaysia.
We send account-related notifications, transaction status updates, and important announcements about platform or policy changes that may affect you.
Cookies and tracking — what you need to know
The cuci22 platform uses cookies and equivalent tracking technologies to ensure core platform functions operate correctly and to enhance the user experience. Cookies are small text files stored on your device when you visit our platform.
Types of cookies we use:
- Session cookies: Required to keep you logged in during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies: Stores your language settings and display preferences so you do not need to reconfigure them each time you visit the platform.
- Analytics cookies: Helps us understand how users interact with the platform overall, for improvement purposes. This data is collected in aggregate and does not identify individuals.
You may configure your browser to reject cookies, though this may affect certain functions on the cuci22 platform. Continued use of the platform is considered consent to the use of cookies as described above.
Data storage and the security measures we take
Your personal data is stored on secure, protected servers. cuci22 retains your data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law. When data is no longer needed, it is deleted or anonymised securely. Financial transaction records are retained for the period required to meet audit compliance and legal obligations.
Cuci22 uses data encryption to protect information transmitted between your device and our servers. Passwords are stored in a one-way encrypted format, meaning no one — including our own staff — can view your original password. Access to user data within internal systems is restricted to personnel who require it for operational purposes, and all access is logged for audit purposes.
Cuci22 does not sell users' personal information to third parties. We may share necessary information with payment providers (such as FPX operators and digital wallet services) to process your transactions, and with lawful authorities when required by law. All third-party service providers that handle cuci22 user data are bound by strict confidentiality obligations.
In the event of any data security breach that may affect users' personal information, cuci22 will take immediate action to contain the impact and notify affected users within a reasonable timeframe in accordance with applicable legal requirements. Users who suspect their account has been compromised are advised to change their password immediately and contact our support team.
User rights over their personal data
As a cuci22 platform user, you have certain rights regarding the personal information we hold about you. These rights can be exercised by contacting our support team:
- Right of Access
- You have the right to request a copy of the personal information we hold about you. Your request will be processed within a reasonable timeframe once your identity has been verified.
- Right to Rectification
- If the information we hold is inaccurate or out of date, you have the right to request a correction. You may also update certain details directly through your cuci22 account settings.
- Right to Deletion
- You have the right to request deletion of your account and personal data. Please note that certain data may need to be retained for a specified period to meet legal obligations, such as financial records.
- Right to Restrict Processing
- Under certain circumstances, you have the right to request that we restrict how we process your data while a dispute or review is pending.
Cuci22 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices or legal requirements. Any significant changes will be communicated to users via in-platform notifications. The latest version is always available on this page with a clear update date. Continued use of the platform after any changes constitutes acceptance of the updated policy.
How to contact cuci22 for privacy enquiries
If you have any enquiries, concerns, or wish to exercise your rights regarding your personal data, please contact the cuci22 team through the following channels:
Support Email: [email protected]
We aim to respond to all privacy-related enquiries within five (5) business days. Please clearly state that your enquiry relates to the Privacy Policy to ensure it is handled by the appropriate team.
Before reaching out to us, you may also refer to our FAQ for answers to frequently asked questions about accounts, security, and data privacy.
This Privacy Policy applies specifically to the cuci22 platform and the services provided through it. It does not cover third-party websites or services that may be linked from our platform.
Have questions about your data?
Check out the FAQ section or create an account to start using the cuci22 platform today.